Neinor Homes Partners with Wolly to Digitalize and Optimize After-Sales Operations Across Spain

Wolly becomes one of the key technological and operational partner for Neinor Homes, driving efficiency, traceability, and customer satisfaction through nationwide digitalization

Madrid, January 2024. — Neinor Homes, one of Spain’s leading residential developers, has partnered with Wolly, a PropTech and operations platform specializing in the digitalization and management of real-estate after-sales processes, to modernize and streamline its post-handover operations across Spain.

This collaboration reflects Neinor’s ongoing commitment to innovation, operational excellence, and customer service, by integrating a digital solution that combines technology, traceability, and nationwide professional coverage into its after-sales workflows.

A fully digital model for next-generation after-sales management

Through this partnership, Neinor Homes adopts Wolly’s digital after-sales platform, designed to connect all stages of the post-handover process and ensure complete control and transparency.

The new model incorporates:

• Automated incident registration with multimedia documentation (photos, videos, and notes).
• Smart task assignment and digital coordination between suppliers, contractors, and technical teams.
• Digital signatures and autogenerated delivery notes, ensuring end-to-end traceability and compliance.
• Real-time reporting and analytics dashboards to measure operational performance and service quality.

This system allows Neinor to centralize communication, automate management, and monitor post-handover operations across all developments, reducing resolution times and improving customer experience.

National operational coverage through Wolly’s professional network

In addition to its digital infrastructure, Wolly provides the operational backbone to execute after-sales works and maintenance services throughout Spain.

With a network of over 20,000 certified professionals across multiple trades — including plumbing, electrical work, carpentry, HVAC, and finishing — Wolly ensures fast response times, standardized quality, and total traceability across every residential development.

By combining digital coordination with on-site operational excellence, Wolly enables Neinor to deliver a more efficient, scalable, and customer-centric after-sales process.

“Our mission is to help major real-estate developers transition from manual, fragmented post-handover processes to digital, connected ecosystems that enhance operational efficiency and customer trust,” said Wolly’s Strategic Partnerships team.

Leading PropTech transformation in the Southern European housing sector

The partnership between Neinor Homes and Wolly marks a key step in the PropTech transformation of Spain’s residential real-estate industry.

As large developers continue to prioritize transparency, efficiency, and service quality, integrating technology into after-sales management becomes essential.

With this collaboration, Wolly consolidates its position as a trusted PropTech and operational partner for leading developers, asset managers, and construction companies in Southern Europe, enabling them to:

• Automate after-sales and maintenance workflows.
• Reduce operational costs and resolution times.
• Improve customer satisfaction through transparency and data.
• Standardize reporting and quality control across developments.

Setting a new standard for digital after-sales management

The alliance between Neinor Homes and Wolly establishes a new benchmark for efficiency, quality, and customer service in the Spanish residential market.

It also strengthens Wolly’s leadership as the go-to partner for large developers seeking to digitalize and optimize their after-sales operations through an integrated model that unites technology, professional network, and nationwide management.

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