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24/11/2025
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For global manufacturers selling through retailers, distributors, e-commerce platforms, B2B channels, or direct-to-consumer, aftersales has become the new competitive battleground.
Customers expect:
Yet most manufacturers still rely on manual workflows, fragmented tools, disconnected installer networks, and outdated service processes—making it nearly impossible to scale efficiently, maintain quality, or protect brand reputation.
This is where Wolly Workspace becomes a transformational partner.
Wolly Workspace is an end-to-end digital ecosystem designed for manufacturers who want to modernize their aftersales and spare parts workflows with AI automation, real-time orchestration, smart installer management, and unified operations—all inside one platform.
A Director of Aftersales today faces challenges that didn’t exist 5 years ago:
Retailers like Amazon, Leroy Merlin, or MediaMarkt have redefined the standard:
fast installation, transparent updates, and frictionless repair workflows.
Managing installers, spare parts requests, budgets, dispatching, incidents, and documentation manually results in:
Without full visibility:
Most manufacturers operate them in silos—creating delays and inefficiencies.
Wolly Workspace solves all of this with a single connected platform.
Wolly Workspace integrates all tools your team needs into one digital, intelligent aftersales ecosystem. It includes:
Digital intake forms fully customizable to corporate branding, enabling fast creation and centralization of service requests (page 6).
AI agents for automated ticket creation, instant quoting, service monitoring, and incident resolution (page 7).
Manage the entire lifecycle of any service with real-time tracking and Business Intelligence dashboards (page 8).
Generate budgets in seconds and manage costs, profitability, and conversion (page 9).
Omnichannel orchestration through WhatsApp, email, SMS, and calls—powered by AI chatbots with intelligent human handoff (pages 10–11).
Geolocated professional matching that reduces assignment times by over 80% (page 12).
Quality control with before/after photos, signatures, and automatic ratings for your installer network (pages 13–14).
Digitize and audit your entire network of installers and service providers (page 15).
Fast implementation (3–4 weeks) thanks to Wolly’s modular architecture and in-house engineering team (page 16).
Over 25,000 accredited, multi-trade professionals with an average 9.2/10 satisfaction rating (page 17).
Everything your team needs to transform your aftersales—in one single connected ecosystem.
No more manual spreadsheets, emails, or disconnected tools.
Wolly Workspace unifies:
The Generative AI Ops Squad handles:
Your team scales without hiring more staff.
Wolly Manager and SmartComm deliver:
With Pro Manager, manufacturers can:
And if you need additional coverage, you can rely on Wolly’s 25,000+ network in Spain.
From quoting to logistics to service closure, Wolly Workspace digitizes spare parts workflows—reducing delays and eliminating operational blind spots.
Based on use cases documented in the internal Wolly material:
(See metrics referenced across pages 12, 17, and 23.)
Wolly is trusted by leading enterprises such as:
✔ Amazon
✔ Bauhaus
✔ Miele
✔ Idealista
✔ AEDAS
✔ Neinor
✔ Pelayo
✔ Mutua Madrileña
✔ Zazume
…and many more across real estate, insurance, retail, and manufacturing industries.
These organizations rely on Wolly for:
Manufacturers who want to win in 2025 and beyond need:
Wolly Workspace brings all of this into one powerful ecosystem.
It’s the fastest, most scalable way for global manufacturers to modernize their aftersales and spare parts operations—without reinventing their internal structure.
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